IKEA has what it calls a “No-Nonsense Returns Policy” as well as a mattress-specific “Love It or Exchange It” policy. IKEA customers can expect their new mattress to arrive within 1 to 5 business days. IKEA customers should also expect to pay for both Express Delivery and Click and Collect services although finding and picking up items in-store can be done at no cost. There is a shipping fee that’s calculated based on your postal code. IKEA uses FedEx and a variety of shipping partners to deliver directly to customers’ doors throughout most of Canada. Today, the company has continued to expand both its catalogue and its reputation with buyers as a budget-friendly home decor and furnishings company.Ĭustomer must bring the mattress back to the store for a return or exchangeįull refund only if unopened exchange otherwise When the ’80s rolled around, IKEA was expanding its reach in Europe.Īlongside its increasing market growth, the company expanded its offerings to include kitchen equipment, child and family-oriented decor, and, eventually, bedroom furnishings that include a small collection of spring and foam mattresses. By the ’60s, IKEA was opening new stores and developing its own products. Less than a decade later, in the 1950s, the company was already orienting itself towards furniture and self-assembly.
Although to many North American shoppers IKEA may look and feel like a relatively modern business, the Swedish company actually got its start as a mail order company in 1943.
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